Shipping Policy – clsshop24
1. DELIVERY TIME
Delivery time for packages generally ranges from 8 to 30 business days, depending on the destination country and selected shipping method.
Delivery time may vary depending on the country of destination.
The exact delivery time will be communicated to you after order confirmation and during the checkout process.
2. SHIPPING FEES
Shipping fees are calculated dynamically based on the weight, dimensions, and destination of the order.
Free Shipping under Special Conditions:
In special sales events or flash discounts announced on the website.
If a customer uses discount coupons or promo codes, free shipping may apply to the order.
Shipping costs will be displayed to customers during checkout, based on the destination country and type of product.
3. SHIPPING METHODS
Packages are shipped via reliable logistics companies, including DHL, FedEx, UPS, and national postal services.
The shipping method will be communicated to the customer depending on the order destination.
In some cases, packages may be shipped from different warehouses in various countries, so delivery times may vary.
4. RESTRICTED SHIPPING COUNTRIES
Certain countries, due to customs, security, or shipping restrictions, are unable to receive orders. These countries include:
Afghanistan
Iraq
Iran
Cuba
Syria
North Korea
And other countries that are restricted by logistics companies or customs authorities.
Customers will be updated if any changes occur in this list or if restrictions are lifted.
5. DAMAGED GOODS DURING SHIPPING
If a product is damaged during shipping, please immediately contact Customer Support.
Customers must provide photos and videos showing the damage to the product in order to process a refund or replacement request.
Customers must report any damage within 48 hours of receiving the item. Requests made after this period will not be accepted.
If the product is damaged or incomplete upon arrival, the cost of return shipping will be covered by the store.
6. SHIPPING DELAYS
Packages may be delayed due to factors such as weather conditions, public holidays, or customs processing.
In these cases, the clsshop24 support team will update you on the status of your order.
If packages are lost or significantly delayed, customers should first contact Customer Support for assistance.
In cases of global crises, wars, fires, pandemics, please be patient and understanding. Delays may occur due to extraordinary circumstances, and shipments may take longer than usual.
7. SHIPPING ADDRESSES
Customers are responsible for entering accurate and complete shipping addresses at the time of placing an order.
If an incorrect address is entered and the package is returned, the return shipping cost will be borne by the customer.
If a package is not delivered due to an incorrect address or the recipient's absence at the delivery address, the customer must contact their local postal service.
Once an order is confirmed, please do not attempt to change the shipping address, as this may cause delays in shipping.
